Front Desk Excellence

Bad front desk interactions can undo years of good clinical care.

Your Staff Are Either Building Bridges or Burning Them Down.

You provide excellent clinical care. You've invested in training.

But if your front desk isn't trained properly, none of that matters.

  • Wrong name called out? 💥 Client humiliated in public.
  • Inappropriate questions? 🚫 Privacy violated before care begins.
  • Poor handling of tense moments? ❌ One bad interaction ruins everything.

Trans clients are often anxious before appointments. Your front desk either calms those fears or confirms them.

What's Inside?

🤝 First Impression Framework – welcome every client authentically

🛡️ Sensitive Situation Protocols – handle difficult moments professionally

💬 Communication Excellence – what to say and what never to say

🔒 Privacy Protection Strategies – maintain confidentiality and dignity

😌 De-escalation Techniques – turn tension into trust

This isn't customer service training. It's healthcare access.

You don't need generic hospitality training. You need specific skills for healthcare environments from someone who understands the stakes.

Here's the reality: One bad front desk interaction can undo years of reputation building. One great interaction can create a client for life.

This Is for You If…

  • You want your entire team providing affirming care, not just clinicians
  • You're tired of front desk problems undermining your clinical work
  • You know that first impressions matter more than you can afford to ignore

This isn't about making your staff more polite. It's about ensuring clients actually make it to their appointments.

Get Front Desk Excellence Now

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Testimonials from current learners:

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$35.00 USD
$35.00/each

My Gender IQ Educational Program: Disclaimer & Terms of Use

Please read the following consent: 

Copyright: By agreeing to the terms and conditions, I understand that the information enclosed in this program is the private and confidential intellectual property of Jess Romeo, PMHNP-BC, MSW, and only intended for individuals with a unique login.  

I agree not to share my login information or program content with anyone in order to protect: 

  • The integrity of the program
  • The labor of those involved in creating this content
  • The personal safety of individuals involved with content creation and presentation

Worksheets, presentation slides, office policies and other copyrighted documents are the property of Jess Romeo, and My Gender IQ -- and are free to use for those in the program for their own personal education and clinical practice, where applicable. They cannot be shared elsewhere without the explicit written permission of Jess Romeo. I understand that if I am caught sharing logins, or the intellectual property of the author(s), my account may be permanently terminated without notice and without possibility of refund, and I may be subject to legal action for copyright infringement.

Please discuss any questions you may have about how to share information you learn here in a manner that respects the intellectual property and the safety of its creators. 

 I understand the potential risks involved with sharing this content beyond its intended audience, and agree not to compromise the intellectual property or threaten the safety of the individuals who have created and presented this content.

Information and Education Only: This product is educational and informational in nature and is provided only as general information and is not medical or psychological advice, opinion, diagnosis, treatment or guarantee. It is not not intended to create and does not constitute any professional relationship between the user and Jess Romeo, including a patient-provider relationship, collaborating provider relationship, or formal supervision agreement. The information contained in this program is not comprehensive and does not include all the potential information regarding the subject matter, but is intended to serve as one resource for general and educational purposes.

HIPAA: I also understand that though participants are asked to omit PHI from any case information shared, protected patient information may be shared for educational purposes as part of the course, and I agree to abide by HIPAA regulations. 

Payment: When I sign up for this product I will either pay upfront in full or split the total amount payable over a payment term, if this was an option available to me. I acknowledge and agree to pay the entire balance of the purchase including all monthly payments due and any finance charges added. I understand that failure to pay any due balance on my account will result in suspension of my account and I will not be able to access the training programs.

If this program had a free trial period of fewer than 14 days, then the program is nonrefundable after the trial period is concluded. 

The Participant acknowledges that they have read and understood the terms and conditions of this document, and agree to be bound by them.

 

You’ve Got Your Start—Now Get the Full Transformation

If you want to go beyond self-exploration to deep, embodied mastery, it’s time to add Reset: The Revelation to your journey.

🔹 Reset isn’t just knowledge—it’s transformation.

This 5-module course takes you from historical context to practical application, giving you the full roadmap for integrating trans-affirming care at every level of your work.

What’s Inside Reset?

📖 The Untold History of Gender Diversity – Meet the gender-expansive leaders, healers, and revolutionaries erased from mainstream narratives.

🛠 Deconstructing the Gender Binary – Understand how and why it was created—and how to break free from its grip.

⚕ Medicine & Power – Unpack the medical system’s fraught relationship with trans people and learn how to course-correct in your own practice.

🔎 Legislation & Liberation – See through the tactics of anti-trans laws and develop an ironclad framework for advocacy and action.

💡 From Theory to Practice – Step-by-step guides and real-world application, so you don’t just learn—you embody trans-affirming care.

⚡ BONUS: Earn 15 CMEs while you level up your expertise.

Why Add Reset Now?

It's normally $350, but yours for $249 if you purchase here. 

✅ Go beyond self-exploration—gain true confidence and mastery.

✅ Skip the overwhelm—we connect the dots between history, identity, and practice.

✅ Clients can tell when it’s surface-level. Make sure your care is deeply informed and truly affirming.

🔹 Add Reset: The Revelation now for $249 and get the full transformation.